Balancing Automation And Empathy In Customer Experience: Where The Human Touch Still Matters In PLG

Any user, regardless of their plan size, can hit a moment where they need to feel heard rather than handled by automated AI bots.

57 Patient Advocacy Organizations Ask Congress To Block Trump OMB Rule

57 patient advocacy organizations from the United for Cures pushed leaders of Congress for more action about the Trump administration’s new White House OMB rule

3 Benefits Of An ‘Airport Divorce’ For Couples, By A Psychologist

Splitting up at airport security isn’t a relationship red flag. Psychology explains why brief separations ease travel stress and protect couples’ bond.

How To Know If An AI Project Is Worth Starting

AI becomes valuable when someone elaborates upon a specific process, runs the numbers and decides whether to build or move on.

Meta Invests Billions In AI, CSAM Ads Still Active On Instagram

Meta spent billions on AI and earned $201B in 2025, yet Instagram’s own ad system approved CSAM ads in India, exposing a pattern of profit over child safety.

Technology Issues Remote Workers Need To Let IT Teams Handle

Not every problem is safe to troubleshoot without involving IT; some simple DIY “fixes” could introduce security risks or complicate the diagnosis of underlying issues.

Every AI Agent Decision Requires Strong Evidence

Reliability comes from having a clear specification and a system that verifies whether the output meets it.

When AI Agents Have Valid Access, Zero Trust Needs More Than Identity

The principle behind zero trust is familiar: Trust nothing, verify everything. But AI agents make verification harder.

The One Healthcare Goal That Could Change Everything

A cross-sector goal—making sure every American always knows the date of their next primary care appointment—could be transformative in its impact.

Why Interoperability Can Be A Tough Sell In Manufacturing

In practice, interoperability can be a surprisingly tough sell for manufacturers. This is likely due to a few reasons.