Enterprises and the customer experience problem

AI can identify customer problems, but only organizational alignment turns insight into meaningful action.

Britain’s AI problem isn’t innovation, it’s execution

A gap persists between AI expectations and day-to-day achievement.

“Search is getting noisier, not clearer”: Is curation the answer to better Squarespace websites?

I caught up with Miles Noble to get his thoughts on how curation can create a competitive edge in website building

‘The art of the possible is becoming possible’: How Salesforce is helping Formula 1 tackle its mountains of data to make it useful for fans around the world
‘The art of the possible is becoming possible’: How Salesforce is helping Formula 1 tackle its mountains of data to make it useful for fans around the world

Moving towards platform-based solutions is helping Formula 1 go from strength to strength in reaching customers old and new across the globe.

I don’t think Googlebooks are just Chromebooks — they’re a direct shot at Windows
I don’t think Googlebooks are just Chromebooks — they’re a direct shot at Windows

A whole generation grew up using Chromebooks at school. With AI-first Googlebooks, Google is giving them a reason not to switch to a PC.

The AI reality check for finance: why experimentation is over and execution has begun

AI in finance has moved from experimentation to execution, succeeding where data and governance are robust.

Access to Mythos won’t protect trust in UK banks

AI detects threats faster, but customer trust depends on equally fast, transparent communication.

Crunch time: Let AI work the numbers, but leave the emotional decisions to humans

AI can crunch the numbers, but human judgement remains finance’s greatest asset.

The evolving role of network engineers in the age of AI

AI is reshaping networking: integrated security, real-time visibility and predictive automation help engineers prevent issues before disruption.